We are an E-Learning training & video production company that creates interactive video-based eLearning courses (videos). Our videos may be sold and/or provided
- directly by us, to “our customers” or
- by distributors who sell/distribute training videos made by us to their own customers “distributor customers”. We have contracts with our distributors to process their distributor customers’ personal data so that those distributor customers can access and, where applicable, pay for videos.
We want you to know that your personal information (data) is protected and that you have a choice about how it is used. This policy explains
- your rights
- how we use your personal data, and
- how we comply with our legal obligations.
We regularly review this policy and will:
- put updates on our website, and
- let our distributors, suppliers and our customers know when we make changes.
The last change to this notice was the 16/05/2018.
We are Videotile Learning Ltd and we are a company registered in England and Wales, company number 06644210. Our registered office is at Westlands House, Whalley Road, Padiham, Lancashire, BB12 8JX and our correspondence address (please use this correspondence address if you want to write to us by post) is 9 Venus House, Mercury Rise, Altham Business Park, Altham, BB5 5BY. The person responsible for data protection is Mr Andrew Hines whose email address is email@example.com. Our website is www.videotile.co.uk
You can contact us about any aspect of personal data, including complaints, by using the details provided above. You can also make any complaints about data protection to the Information Commissioner’s Office (ICO) – visit www.ico.org.uk for more information, including accessing their helpline and current contact details.
Personal Data We Collect
We collect personal data (any information that could identify you such as your name, address, email address and IP address) including:
We need to keep personal data accurate and up to date and will periodically contact you about this. If there are any changes to your personal data (such as a change of address) please let us know as soon as possible by emailing or writing to us, using our contact information at in the Our Contact Details section.
- Identification information - such as your name and contact details (address, email, telephone)
- Information so that we can provide videos and other products and services – such as identification information to view a video and accounting data which you provide to us when you pay for your order
- Information received from third parties - particularly when you access our website through a third party (including Distributors)
- Surveys and competitions - which we may run from time to time and which you may choose to enter
- Marketing preferences - such as what you want to know about our new videos and services
- Accounting and financial data - relating to payment for your order and our charges
- Technical information and website use data – such as IP address, browser information, location and time-zone settings, operating system and platform and how you use our website, products and services
- Statistical information - such as information about salaries that forms part of the aggregate information
- Publicly-available data - such as information about Suppliers and who holds particular roles within their organisations.
How we collect your personal data
We may collect your personal data in the following ways:
If you decide not to give us personal data, we may not be able to provide some services to you. For example, without your email address, we can’t email you.
- Information that you give to us by email, telephone or post as part of the services you ask us to provide.
- Information (such as placing any order, completing forms, registering or making payment) that you provide when using our website
- Information from third parties, including our distributors, when you visit our website from any other linked website or from social media (such as LinkedIn or Twitter)
- Information about you that is publicly available, such as on online in social media
- Information about your visits to our website which will include (but are not limited to) your IP address, online tracking such as location, browser and type of device you use and automated technology, which collects technical information about your equipment and internet use.
Using your personal data
We use personal data so that we can:
- Supply you with services you have asked us to
- Provide you with any information you’ve asked for and/or consented to receive
- Provide you with any help or support
- Give you the best website user experience
- Analyse and monitor how secure and effective our website is
The lawful basis for using your personal data
The lawful basis enabling us to use your personal data is usually one or more of the following:
- because you've asked us to do something before entering into a contract or to fulfil our contractual obligations to you and provide videos and other products and/or services to you
- to comply with a legal obligation
- where you have consented to the processing of your personal data, such for marketing purposes (remember you can change your mind at any time by contacting us – see Our Contact Details)
- when processing is necessary for our legitimate interests or those of a third party, provided those interests don’t override your interests, freedoms or rights
To protect your personal data, we have put the following measures in place:
- security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed (including SSL , encryption and restricted access)
- internal policies and procedures (including our data protection policy) to deal with any issues, including notifying you where applicable of any breach
Sharing your personal data
Personal data from a distributor'’'s customer who is buying or otherwise accessing (for example to see a sample of the contents) videos or our products and services is shared with that distributors so that we can provide access to the videos/services.
Before we share your personal data with any third party for marketing purposes, we’ll always get your agreement (express opt-in consent) to do so. Otherwise, there may be times when we must share your personal data with others, for example, where the law requires us or to enforce our rights or protect others, such as for fraud prevention. In addition, we may also:
Aside from the third parties who may receive anonymised data (see the Non-personal Information section) a list of the third parties with whom we share data is can be found here
- Allow authorised third parties to track and store information about visitors to our website (including IP addresses)
- Disclose your personal data to those who are providing services to us if they have appropriate processes to protect it
- Otherwise, we will only share your personal information if you have consented to this
Your personal data rights
The law gives you certain rights in relation to your personal data and to exercise these rights contact Mr Andrew Hines whose email address is firstname.lastname@example.org. The following rights may apply to personal data we collect and process so that you can:
- Access personal data that we hold about you
- Make changes to your personal data if it is incomplete or inaccurate
- Restrict the processing of your personal data in certain circumstances
- Ask us to erase your personal data and prevent processing in specific circumstances
- Object to processing your personal data in certain circumstances
- Obtain and reuse your personal data for your own purposes across different platforms
Retaining personal data
We only retain personal data for as long as it is reasonably required before it is deleted or destroyed or anonymised. Our data retention periods can be found here
Transferring personal data
We do try and keep any personal data within the UK, though this is not always possible. Therefore, your data may be transferred or stored outside the EU to countries who may not have the same data protection as the EU but, if we do this, we will have an agreement with the third party who will be using an approved mechanism to keep personal data secure. This means transferring data to providers who:
If one of these safeguards isn’t in place, we’ll ask for your explicit consent, which can be withdrawn at any time.
- adhere to certain agreed codes of conduct or certification approved by the European Commission or
- the European Commission deems to have an adequate level of protection for personal data or
- are based in the USA and part of the EU-US Privacy Shield
So that we can run our website and business more effectively, non-personal information or aggregated information (which doesn’t identify an individual) is collected when you use our website. For example, Google Analytics collects information about our website visitors, but the information is processed so that an individual can not be identified from it because we work in accordance with Google’s guidelines, so personal data should not be used or shared with them. Website searches may be powered by third parties but are anonymised.
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