Please note that all prices shown here exclude VAT

• Health & Safety (1)
• Business Skills (10)
• Health & Social Care (1)

• Customer Service

  

  Approved by CPD

  CPD Units: 3

  75 mins*

  This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation

  

  €34.00

• Cyber Security

  

  Approved by CPD & IIRSM

  CPD Units: 2

  25 mins*

  Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches. This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

  

  €35.00

• Developing Teamwork

  

  Approved by CPD, ILM & IIRSM

  CPD Units: 2

  30 mins*

  This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

  

  €28.00

• Effective Delegation

  

  Approved by CPD

  CPD Units: 3

  110 mins*

  This course will start with the essentials - defining exactly what we mean by delegation and why it's so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more...

  

  €34.00

• Leadership Skills

  

  Approved by CPD & ILM

  CPD Units: 3

  90 mins*

  A leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the important techniques and theories that can help you to improve your leadership skills and be more effective in your role.

  

  €28.00

• Managing Meetings

  

  Approved by CPD

  CPD Units: 2

  60 mins*

  The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

  

  €34.00

• Objective Setting

  

  Approved by CPD

  CPD Units: 2

  30 mins*

  This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

  

  €34.00

• Presentation Skills

  

  Approved by CPD

  CPD Units: 2

  55 mins*

  Giving a successful presentation can be one of the hardest parts of many people's jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

  

  €28.00

• Principles of Communication

  

  Approved by CPD

  CPD Units: 3

  75 mins*

  This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

  Also available as part of a bundle

  

  €24.00

  Also available as part of a bundle

• Project Management

  

  Approved by CPD

  CPD Units: 3

  90 mins*

  This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.

  

  €28.00

• Time Management

  

  Approved by CPD

  CPD Units: 3

  105 mins*

  More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively - whether in your ordinary day or when deadlines loom and the pressure is building.

  

  €28.00